For customers

1: How to make payment?

You can pay using Visa, Mastercard, PayPal, Western Union, Qiwi and bank transfer.
If you have any problems with payment, please contact us.

2: When will you ship my order?

After payment, we usually arrange shipping within 24 hours. All products undergo quality control tests before shipping.
If you have any problems with your order after payment, please contact us as soon as possible.

3: When will I receive my order?

If you choose AliExpress Standard Shipping, delivery usually takes 15-25 days.
You can track it at https://www.17track.net/en

If you choose DHL, UPS, the shipment usually takes 3-7 days to deliver, some countries take 4-8 days.

All orders have a tracking number.

Note: If your address is remote from DHL office, we will leave a message asking you to pay a remote fee of US$38
or change to a registered air parcel at no extra cost. We'll also refund the extra DHL fee you paid.
You may also have to cancel your order or change to another address that is not remote in the DHL system.

4: Why do I have to pay customs fees (TAX)?

According to Aliexpress rules, the buyer is required to pay customs duties in the country of destination of the order.
(Taxes according to the customs policy of the recipient's country)

If you want us to declare ourselves as you want, leave a message with the request and we will do as you request.

5: What is the warranty? And the return shipping cost?

We always offer a 12-month warranty. If you purchased: Service: repair warranty (5% fee on the order value),
you can get free repair warranty directly in your country.

If you still haven't been able to resolve the issue with all the methods we've provided, you may need to replace it.
Please send the defective item back to us via your local Post Office air parcel. Once we receive it,
we will send you a new one immediately. We will give you a discount on your next order or
We will send a random gift to reduce the return shipping cost. Thank you for your understanding.

6: About the Warranty

1: If the item is defective upon arrival, please pack it well and return it to us. We will pay the
return shipping cost and we will exchange a new one for you within 7 days. (Please make sure all items
are intact and in resalable condition when you send them back) and please offer us a valid solution for the quality problems.

2: If you do not like the product, you can return it to us within 3 days with the complete original packaging by
your account and we will refund the cost of the full order amount.

7: What can I do if the package is not yet in my hands?

If your order deadline is exceeded, please contact us in time, we will refund you or extend the deadline.
of receipt and we will try to find out the reason for the delay and resolve it.

8: About the Receipt

When the package arrives, please check it in person, sign after checking, and open the package in
presence of the post office agent. If the package is damaged or empty (stolen), ask the post office to provide
an official document, especially the claim request document.

9: About Feedback

If you are satisfied with our product and service, please leave us 5 STARS! If you have any problems
with the product, delivery or service, please contact us. We will respond shortly. Please do not leave negative feedback.
or open disputes directly. We are responsible, service-focused sellers, and if you contact us, we will offer you the best solution for you.
your satisfaction!